Delivery and Return

Delivery

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you.

Since all our cards are handmade, our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed (Yes, Beth will start making your card with her Perkins Brailler! :) ) and dispatched by us.

Shipping Lead Time

After a 48-hour period your order will be ready to dispatch via the following shipping options:

UK
Royal Mail 1st Class — £2.00 (1 – 2 Days)
Royal Mail Special Delivery Guaranteed - Next Day — £7.00 (1 Day)

International
Royal Mail International Standard Delivery — £3.57 (5 – 7 Days)
Royal Mail International Tracking & Signature — £8.25 (5 – 7 Days)

Return/Replacement

Please note: All goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products in instances where the seal is broken are non-refundable, unless faulty.

We endeavour to deliver the highest quality of goods, and we do perform spell check and proof read prior dispatch. However, shall there is rare chance that any personalised message were misspelled please contact us immediately so we can send you a replacement completely free of charge.

Please do feel free to discuss any special requirement prior to purchase.

Bespoke commission work welcome.